Music, Comedy and Events Ticketing Assistant

POSITION:       Music Comedy and Events Ticketing Assistant (US)

LOCATION:     New York, NY

HOURS:            Full-Time, Non-Union. 40hrs/week + some nights and weekends may be required 

COMPENSATION: In the range of $55-60k + 401k and Benefits Package

ABOUT THE POSITION

Reporting to the Music, Comedy & Events Ticketing Manager and supporting a growing Central Ticketing team based in New York City. The ideal Music Comedy and Events Ticketing Assistant will have prior knowledge of Live Entertainment ticketing, the ability to learn the AudienceView system and adapt quickly. This position will require a collaborative and nimble intellect, a can-do attitude, and strong attention to detail. This candidate should have a strong interest in live entertainment.

PEOPLE, PLACES, and THINGS

Will work mostly on-site in Midtown, Manhattan with some optional work-from-home days- dependent on special projects that might require in-person collaboration. 
This role will primarily require building and checking events in the AudienceView ticketing system, and providing ticketing support as needed over the life of an event, including but not limited to, set up and ongoing configuration of Ambassador Theatre Group’s ATG Select product.
This position will involve collaborating with teams across various time zones including the UK Eastern, Central, Pacific.
Requires working closely with the various Ticketing, Programming, eCommerce, Food & Beverage, and Marketing teams on general operational processes. 
Experience with Excel and Power BI will be vital to success.
All other duties as assigned.
 

EXPERIENCE and SKILLS 

Familiarity with the AudienceView ticketing system strongly preferred. 
Minimum bachelor’s degree in Arts, Communication, or Business preferred. 
Must have prior ticketing systems experience. 
Comprehensive knowledge of Microsoft Suite and Google Suite required.  
Experience in the Music, Comedy and Events industry is a plus.
Should possess excellent written and verbal communication skills, with strong organizational skills, and the ability to provide a high level of customer service. 
 

ABOUT ATG

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values – Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone  

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone.