Entertainment Operations Manager

The Entertainment Operations Manager will be responsible for managing each segment of the guest journey through the venue, including front-of-house staffing, security, F&B services and merchandise.  Additionally, the Operations Manager will support the Director of Operations in overseeing general maintenance and upkeep of the venue serving as primary liaison to property Facilities, IT, and EVS departments.  The Operations Manager will be high-profile position within the venue leadership team.
 
Description for Internal Candidates
 
 
SUMMARY

The Entertainment Operations Manager will be responsible for managing each segment of the guest journey through the venue, including front-of-house staffing, security, F&B services and merchandise.  Additionally, the Operations Manager will support the Director of Operations in overseeing general maintenance and upkeep of the venue serving as primary liaison to property Facilities, IT, and EVS departments.  The Operations Manager will be high-profile position within the venue leadership team.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for planning and implementation of all venue-related front-of-house operations to support performances and other events in-venue
Supervise all front-of-house staff and monitor performance to insure operational effectiveness, adherence to SOP’s and guest service standards
Develop strategies to ensure the most efficient and effective methods for loading-in guests while maintaining the overall guest experience
Continually seek ways to operate front-of-house in the most efficient and streamline manner possible, including front-of-house staff counts and positioning of front-of-house staff
Coordinate sale of show-related merchandise including inventory management and financial reconciliation
Coordinate operation of venue bars with company’s F&B department to improve service, enhance the guest experience and maximize revenue opportunity
Cross-functional cooperation with other venue leaders on planning and other related issues
Lead post-event evaluation of front-of-house operations for combined event postmortem report  
Assist the Director of Operations with all aspects of general venue operations, maintenance and up-keep including regular inspections, identifying potential problem areas and addressing stakeholder (e.g. artist, partner, property, guest, etc.) observations and / or complaints
Liaise with property and / or third-party provider to develop solutions for resolution of venue maintenance issues through servicing, repairs, etc., confirming budget estimates and monitoring / follow-up to confirm successful resolution  
Develop training plans for all front-of-house venue staff along with standardized event SOP’s
Continually seek improvements in operations and guest service standards through learnings and, where possible, best-in-class industry practices and trends
Compile relevant expense and financial information for reporting on post-show settlement, budgeting, reimbursement and / or AP
Other projects as assigned by the Director of Operations
 

ADDITIONAL DUTIES/JOB DIMENSIONS

The position will work non-traditional hours planning for and supporting performances in the venue.  The position will operate in a dynamic, fast paced, and at times stressful, environment and will be expected to manage multiple projects simultaneously while demonstrating judgement on prioritization.  Requires a highly energetic, detail-oriented self-starter who can work as a member of a team to solve problems and create in-person experiences that make lasting impacts. 

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Minimum 4 years of venue and / or live event operations experience, with at 2 years in a Lead, Supervisor or Management role.  Must possess excellent planning, management and problem-solving skills.  Experience with developing and maintaining budgets a plus.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify for, obtain and maintain any necessary licenses.

 

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos in English.  Ability to effectively write correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

REASONING ABILITY

Ability to apply common sense and understanding in order to effectively carry out written or oral instructions. 

 

OTHER SKILLS AND ABILITIES

Ability to work in a drug free environment and pass a chemical dependency test as required. Must possess a basic understanding of Excel, Word and PowerPoint applications. 

 

PHYSICAL DEMANDS

Ability to climb stairs and stand for long periods of time.  The position also requires substantial walking, bending, and lifting.  The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IMPORTANT NOTICEDue to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with Caesars Entertainment policies and procedures for the safe and efficient operation of Company facilities.  Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

 

DIRECTLY SUPERVISES: Technicians, Showroom Supervisor, Ushers, Showroom Hosts

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Upon employment, all employees are required to fully comply with Caesars Entertainment policies and procedures for the safe and efficient operation of Company facilities.  Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
 
Same Posting Description for Internal and External Candidates