General Manager

Seeking Both Interim and Full Time GM Position.

JOB SUMMARY
Provide administration supervision of the city’s primary downtown asset, The Lerner Theatre. Responsible for supervising and orchestrating city resources, programming events for The Lerner Theatre, and supervising a team of support professionals for The Lerner Theatre.
 
PRINCIPAL/OTHER DUTIES AND RESPONSIBILITIES
–        Develop and manage the annual operational budget for The Lerner Theatre

–        Manage resources and staff in accordance with organizational chart

–        Promote a culture of security and safety among staff and patrons

–        Conduct regular performance reviews and provide constructive feedback to staff

–        Develop and implement business strategies to enhance the Lerner Theatre’s profitability and market presence

–        Schedule and handle all related Theatre functions, including showing the facility and discussing technical aspects of the facility with prospective clients.

–        Implement strategies to enhance the venue’s national visibility and reputation in the industry

–        Oversee the venue’s online presence, including website, social media, and email marketing

–        Contact prospective clients regarding their continued or future uses of the facility.

–        Negotiate, prepare, and execute contracts and conduct show closings with Promoters and Presenters, and all Lerner Space Renters consistent with LGB guidelines and policies.

–        Handle the collection and disbursement of funds related to facility events in accordance with approved accounting procedures.

–        Monitor venue maintenance, ensuring that all facilities are in top condition

–        Identify and pursue opportunities for increasing revenue, including ticket sales, merchandise, sponsorships, and events.

–        Develop and implement pricing strategies that maximize revenue

–        Negotiate favorable contracts with vendors, suppliers, and service providers

–        Contact prospective clients regarding their continued or future uses of the facility.

–        Oversee the development of The Lerner Theatre brand as a destination venue.

–        Maintain obtainable history to capture meaningful trends. Support reporting requests as directed.

–        Seek and communicate to the Lerner Governing Board potential funding partners and collaborative relationships.

–        Provide supervisory support over Lerner operations and departments.

–        Manage and promote a full, diverse, and profitable programming mix via relationships with artists, managers, agencies, promoters, and presenters. Maintain advanced awareness of the Midwest markets for routing opportunities.

–        Report to and support programming and fundraising needs of The Friends of the Lerner, Inc.

–        Work as a constructive collaborator with in-house catering and resident theatre partners

–        Monitor customer satisfaction and implement improvements based on feedback

–        Develop and promote events that reflect the diversity of the community

–        Develop strategies to attract and retain a diverse audience

–        Foster a culture of innovation and continuous improvement

–        Plan and implement capital projects for Lerner Theatre by; recommending projects based on facility needs,

             requesting and evaluating bids from third-party contractors,

             assessing budget implications.

–        Other miscellaneous duties as assigned.
 
EDUCATION AND EXPERIENCE
–        4-year degree or equivalent experience

–        Minimum 6 years’ experience in a working leadership role with a focus on events, team building, yield management, customer service, etc.

–        Experience working with artists, agents, promoters, and artist managers

–        Experience working with the Ticketmaster ticketing platform

–        Creativity in promotions.

–        Good public relations.
 
KNOWLEDGE, SKILLS,  AND ABILITIES
–        The ability to multi-task, attention to detail, and the ability to work well under pressure are imperative.

–        Requires self-direction, strong organizational skills, and a courteous demeanor at all times.

–        Must demonstrate the ability to listen and work well with varying levels of administration, staff, downtown stakeholders, volunteers, citizens, and tenants.

–        Proficiency in the latest versions of Microsoft Office, email, and web searches.

–        Able to understand and grow existing systems functionality and develop tools for reporting and historical tracking,

etc.

–        History of successful team building, delegation and follow through.

–        Ability to deal effectively, courteously and efficiently with fellow workers, staff, and general public.

–        Knowledge of accounting as it relates to promoter, facility and reposting needs.
 
PHYSICAL, MENTAL, AND VISUAL SKILLS
–        Must be able work extended hours.

–        Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends. Ability to multi-task is imperative.

–        Guest-centric attitude. Understanding the position requires both physical and emotional labor.
 
WORKING CONDITIONS
–        Indoors and outdoors work locations, fast-paced, largely volunteer-supported work environment, a large percentage of workload is deadline sensitive. Potential for long days, emergency on-call and weekends.
 
DRUG TEST REQUIRED
The City of Elkhart is a Drug-Free Workplace.  Therefore, a post-offer, pre-employment drug screen is required.  Random drug testing may be conducted after employment.
 
 
POLICY STATEMENT

 
·       The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities, and essential job functions.

·       This job description is intended to describe the general nature and level of work being performed by the incumbent.  Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

·       This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the Mayor.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
 

For Questions Contact:

Blake McDaniel-CEG

615-724-1818

[email protected]