Devon Amphitheater Manager

Job Title:            Devon Amphitheater Manager

Department:      Recreation

Reports To:        Director of Recreation

FLSA Status:     Exempt

 

SUMMARY

Oversee all aspects of the Devon Lakeshore Amphitheater, including operations, hiring, training, supervising, securing and coordinating talent, ticketing, pricing, sponsorships, budgeting, customer service, concessions, and assists with marketing.

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Manage the overall operations of the amphitheater

Hire, train and supervise staff (i.e., concessions, ushers, security, ticket office, stage hands)

Coordinate all aspects of ‘day of show’ (riders, sound, lights, green room, hospitality, staffing), handles the day-to-day operations of the facility, performs opening and closing procedures, is responsible for cash handling and ordering/purchasing supplies and equipment. 

Maintain the highest level of customer service standards by promoting positive guest experiences by all involved (talent, technical aspects, staff, cleanliness of facility).

Secure sponsorships, sell VIP sponsor patios and coordinate sales efforts to maximize revenue opportunities

Research and secure talent (i.e., concerts, comedians, small theater productions, movies, etc.) contracts, coordinate riders, set ticket prices, handle payment for talent, evaluate show quality/performance

Plan and implement special events (i.e., movie nights, community events, corporate events, etc.) and coordinate other park district uses of amphitheater.

Work with the marketing department to develop an annual promotions/marketing plan for the season, including social media, tv, radio, newspaper, etc.

Create, monitor, and adhere to an annual budget. Establish processes and benchmarks to measure revenue performance and profitability of each event.

Identifies and captures opportunities to grow business and provides proposals and pricing input

Oversees the ticketing process and procedures (including season tickets)

Research and offer proposed rental pricing for local acts and area promoters and secure and oversee these rentals

Other duties as assigned

MARGINAL FUNCTIONS

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conducts Market research for area demographics

Assists in the development and implementation of the department’s comprehensive plan

Maintains required departmental records of event participation statistics

Network and attend conferences as needed and approved

Ability to respond to common inquiries or complaints from customers, managers, general public or members. 

Ability to speak effectively before groups of customers or employees or organizations.

SUPERVISORY RESPONSIBILITIES

Reports to the Director of Recreation and Facilities. Administers, supervises, teaches and trains staff in all areas including concessions, guest relations, box office, security and stagehands.

PERFORMANCE STANDARDS/JOB EXPECTATIONS

EDUCATION, EXPERIENCE AND TRAINING

Bachelor’s degree (B.A. or B.S.) from a four-year college or university.  Minimum two years of experience overseeing an outdoor or indoor show-type facility, special events or entertainment OR any equivalent combination of education, experience and training.  Sales and sponsorship experience preferred.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Exceptional organizational, strategic, and accurate multi-tasking skills

Excellent judgement, initiative, integrity and ability to prioritize a heavy workload, at times working under pressure and deadlines

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Basic computer skills including: Word, Excel, Windows applications, Publisher, Word Press, and social media management & utilization
 

HOURS

Monday through Sunday, 40+ hours a week

Evening, weekend and holiday scheduling required

PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS

Sitting – occasionally
Walking – frequently
Strength – medium (50 lbs.)
Climbing – occasionally
Balancing – occasionally
Stooping –    occasionally
Kneeling –   occasionally
Crouching – occasionally
Crawling – seldom
Reaching – frequently
Handling – frequently
Finger Movement – frequently
Feeling –   occasionally
Standing – frequently
 

General work area is indoors and outdoors with occasional exposure to extreme weather conditions

Exposure to noise distractions from employees or equipment operation in adjacent work areas

Occasional exposure to cleaning materials (e.g., bleach)

Exposure to chronic infectious disease while performing routine first aid or emergency procedures

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Decatur Park District is an Equal Opportunity Employer.