Event Manager

SUMMARY

This position shall manage & coordinate event information, manage event functions, manage guest services, event security and outside partners at the 11,000 seat Ford Center arena and 1,800 seat historic Victory Theatre in Evansville Indiana.

Coordinates facility contract security, sworn security and contract first aid services.  Directs part-time staff and volunteers.  Requires evening and weekend work in excess of 40 hours per week and the ability to work flexible hours, including evenings, weekends and holidays.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1.    Manage the hiring, training, payroll and scheduling of all Guest Services and Event Security part-time staff and volunteer personnel.

2.    Plans and coordinates a variety of facility events, including ice hockey & basketball games, family shows, Orchestras, concerts, sports and trade shows, conferences, and banquets.

3.    Supervise the performance of the Event Services part-time staff and volunteers.

4.    Gather accurate event information, produce event data sheets, and ensure that event setups are accurate for all events.  Create floor plans for ticket office scaling and production via AutoCad.

5.    Implement and maintain proper scheduling and supervision of contract services for all events.

6.    Review and implement policies and procedures for Event Services and make recommendations to Executive & Associate Director for modifications as necessary.

7.    Maintain on-going professional relationships and communication with tenants, user groups, and volunteers.

8.    Point of contact for touring, promoter and other event producers for all event production needs. 

9.    Monitor and maintain facility compliance with ADA requirements, making appropriate recommendations for services and accommodations.

10.  Maintain regular, schedule office hours, which will include nights, weekends, and holidays.

11.  Perform other tasks as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Knowledge of arena and or theatre event operations, event cycles and processes. 

2.    A basic knowledge of business management practices and procedures.

3.    Knowledge of AutoCad and event layout design.

4.    Ability to compile and maintain records for payroll, personnel scheduling, and event scheduling.

5.    Knowledge of procedures and requirements of the entertainment business to insure good relationships with promoters and performers.

6.    Ability to exercise sound judgment and make proper decisions in handling incidents at all types of events.

7.    Ability to communicate in a clear and concise manner, both orally and in writing.

8.    Ability to properly train all event employees in handling crowds and the general public for the events scheduled at the facility.

9.    Proven ability to deal in a professional and cordial manner with the public attending events.

10.  Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members.

11.  Ability to anticipate equipment and other needs for individual events.