Ticketing Box Office Strategy Manager

The Ticketing Box Office Strategy Manager will work in conjunction with the VP of Entertainment and Regional Marketing Directors, internal Talent Buyers, local/regional media and artist management to promote the concert/event in the most effective manner possible, promote ticket sales and stay within budget.

Ticketing Principal Duties and Responsibilities:

• Be a resource to local field teams on ticket pricing, event set-up and creative pricing strategy.
  Assist and support box office staff in any of their job functions, as needed
  Facilitate open communication with the Box Office Manager, staff and all other venue departments
  Participate in all on-site venue meetings as needed
  Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
  Complete and distribute accurate daily ticket counts for agents and artists
  Create, modify and maintain inventories for all ticketed events in a secure ticketing environment
  Follow standards and processes for ticket types, ancillary events and qualifiers
  Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Marketing Principal Duties and Responsibilities:

• Work with regional marketing manager to create an effective marketing plan, strategy and budget grid for each confirmed show or event
  Seek property/management approval for each marketing plan and executes steps to put the plan in place
  Ensure accessibility to property contact, with scheduled and daily interaction conference call meetings, email, etc. for strategy, maintenance and recapping shows
  Work with radio partners, including acquiring radio proposals, confirming proposals, coordinating on-site set up, concert announcement and website information
  Work directly with media buyers to get radio buys, print ads, billboards, digital advertising and all-around media scheduled and placed and/or place direct
  Internal teamwork, meetings, recapping and strategy
  Research and keep up to date with assigned areas’ relevant events/concerts, media outlets, websites, blogs, radio stations, radio playlists, and demographics
  Keep and maintain individual show, monthly and yearly media budgets
  Maintain administrative duties – organizing show files, updating budget sheets, tracking ticket counts, etc.
  Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
  Other duties and projects as assigned
   

Preferred knowledge, skills and abilities:

• Experience in Box Office / Ticketing Management
  Experience using AXS ticketing platform preferred
  Minimum of three to five years’ experience in marketing, advertising and communications
  Comprehensive understanding of marketing, advertising and media buying
  Passionate about the music industry, including extensive knowledge of national music scene and artists in order to provide solid support
  Knowledge of the inner-workings of radio station, including formats, organizational structure, etc.
  Excellent verbal and written communication skills; good telephone skills; good listening skills; share information appropriately, with tact and diplomacy
  Experience and proven results with client management
  Provide exceptional customer-service to clients
  Proficient in Word, Excel, and Outlook
  Knowledge of online marketing and analytics including the social media components
  Experience in analyzing data and effectively presenting definitive results to client/partners
  Reliability – able to see tasks, ideas or projects through, from start to finish; meet deadlines and budget
  Ability to thrive in a high-demand, fast-paced environment
  Positive attitude – engage in work and be open and approachable
  Ability to travel and work flexible hours (days/nights, weekends, and holidays)