Ticketing Coordinator

Job Overview:

Pepper Entertainment is seeking a Ticketing Coordinator, responsible for the accurate, efficient, and service-oriented operation of the organizations Ticketing Department.

Role & Responsibilities (not limited to): 

·         Coordinate all ticketing operations for the organization.

·         Oversees ticketing builds for all concerts promoted by Pepper Entertainment.

·         Maintains ticket inventory (artist holds, flexing, platinum allocations) for all shows and adjusts inventory as necessary. 

·         Provide scaling and dynamic pricing recommendations based on previous primary ticketing data and comparable artists, markets, and venue. 

·         Assists Marketing Department with the coordination and implementation of all ticketing promotions, buyer data collection and report generation. 

·         Generates all ticket office reports, settlements and reconciliations as needed.  

·         Responds to customer and service requests to maintain a positive rapport with the ticket buying public.

·         Analyze sales trends and patterns and makes recommendations to Executive Team.

Skills & Qualifications:

·         Working knowledge of ticketing platforms (Ticketmaster, Paciolan, AXS, preferred).

·         Bachelor’s degree from College or University; or two years related experience and/or training.

·         Strong drive to help the organization grow and improve processes while increasing revenue.

·         Premium attention to detail and accuracy.

·         Able to work flexible schedules including evenings/weekends. 

·         Ability to always conduct self in a professional matter.

·         Ability to multi-task efficiently daily.

·         Ability to operate in fast-paced environment.

·         Ability to accurately hit sensitive deadlines.

·         Ability to think critically, problem solve and analyze data.

·         Demonstrates excellent customer service.

·         Proficiency in MS Office Products (Word, Excel, PowerPoint, and Outlook).