Director of Event Services

 Job Summary:

The Director will be responsible for strategic leadership and management of the event services team at Amalie Arena and Yuengling Center which includes concerts, family shows, sporting events, conventions, consumer/trade shows and other related events. The Director will be responsible for business planning, budgeting, maximizing profitability, controlling expenses and overseeing the day-to-day set-up of event services while ensuring world-class service. The Director will be responsible for building strong relationships with  Leadership and staff, both national and regional concert/show promoter reps and crews as well as external third party vendors.

Essential Duties & Responsibilities:
•    Provide strategic leadership and guidance to direct reports and event producers to elevate the service, experience and productivity of the team
•    Oversee and implement yearly Business Plan alongside other leaders in the events team, and present to Executive Leadership
•    Responsible for planning, maintaining and tracking the Event Services budget. Ensure all invoices are paid in a timely manner by rest of the Event Services team
•    Develop and maintains business relationships with local, regional and national concert and family show promoters, as well as other talent purveyors through networking, word-of-mouth and industry activities
•    Develop and maintains business relationships with outside vendors, stagehands, runners, etc.
•    Primary events liaison between Vinik Sports Group and the Tampa Bay Sports Commission – attend future host site-visits, site-visits at Amalie Arena, and assist with on-site coordination and execution. Assist with future bid packages and presentations. 
•    Primary liaison between the events team and the National Hockey League. Collect information from the NHL prior to the start of each season and communicate all updates as they are provided throughout the season and post-season. 
•    Perform constant research and knowledge of current activities in the live entertainment industry on a local, regional and national basis
•    Maintain and update all Event Services documents 
•    Hire and supervise full-time and part-time staff and manage their work flow
•    Responsible for ongoing coaching and development of staff and timely performance management feedback
•    Work closely with Delaware North and external partners/vendors to ensure a world-class experience for visiting shows/teams
•    Manage event expectations and assignments with all departments while coordinating day-to-day meetings, hospitality events and events/shows/games ensuring the weekly building schedule needs are met
•    Manage the event rotation and assignments amongst the Event Services team to ensure an equal workload amongst the coordinators and managers
•    Work closely and advance all event/show information and promoter/production contacts; communicate with all departments pre, during and post event
•    Provides Computer Architectural Drawing (CAD) maps and related pricing/scaling functions for the department for all events, various project layouts as well as other functions as requested
•    Provide event CAD maps and related ticket manifest based on tour specifications and act as main contact for kills and obstructions, communicate to all appropriate parties
•    Oversee the day-to-day oversight of all set-up needs for events/shows, hospitality events and meetings including but not limited to: guest services, conversion, chair crew, stagehands, merchandise, dressing rooms, pyrotechnics, licenses, permits, insurance, phones, catering, parking, estimates, housekeeping, sales, marketing, equipment rental and runners
•    Oversee all functions from planning, advancing, load-in, event operation/services and load-out
•    Complete daily management reporting and final reporting as assigned
•    Work with all departments to ensure the building in clean, converted clear and ready for event/shows, hospitality events and meetings
•    Work closely with various departments to manage costs and expenses to ensure maximum profitability for all events
•    Manage and work with appropriate staff to evaluate all events, ensuring continual improvement and quality customer service; utilize survey application or similar to evaluate attendees and non-attendees, as appropriate, gathering and disseminating the results received
•    Work collaboratively with all departments developing and strengthening working relationships and building trust
•    Oversee the development and management of policies and procedures for the department
•    Serves as Manager on Duty for events as assigned
•    Complete special projects as assigned
•    Perform all other duties as deemed necessary or as directed

Qualifications:

•    Bachelor’s Degree required in Sports Management, Business or related field
•    A minimum of 5-7 years experience in arena event services/production in the sports and entertainment industry
•    Strong strategic leadership skills
•    Proven record of success in event production/services; P&L ownership experience; and knowledge
•    and experience with catering, banquet, and arena staff best practices
•    Proven leadership experience as a manager of full-time staff
•    Experience hiring, training and development of staff
•    Experience in working in a capacity where you have no direct management responsibility for functions and work closely in a collaborative way to influence these areas
•    Proven successful track record in all areas of entertainment production/event services (concerts,
sporting events, specialty events, and ice events)
•    Excellent ability to establish rapport with others and the ability to build strong interpersonal relationships
•    Exceptional relationship-building skills demonstrated with the ability to develop and maintain positive long-term relationships with agents, managers, promoters, and talent
•    Demonstrated experience leading multiple large events
•    Demonstrated experience with local, regional, and national event promoters
•    Ability to think creatively and communicate clearly in a professional manner both verbally and written
•    Excellent analytical skills with the ability to perform research and identify trends regarding entertainment
•    events and hospitality related topics
•    Exhibit good judgment and make sound decisions
•    Ability to meet tight deadlines and work well under pressure with attention to detail
•    Ability to relate to a diverse customer and employee base
•    Proven experience with CAD is required
•    Proficiency in Microsoft Word, Excel and Outlook
•    Must be able to work long hours including evenings, weekends and holidays as required

Physical Requirements:

•    Position requires the ability to sit for extended periods of time, stand, walk, run, reach with hand and arms, talk and hear, and the ability to lift and/or move up to 25 pounds
•    Position requires the ability to use hands and fingers on office and mobile technology
•    Position requires the ability to listen and speak on phone, in meetings, and in one-on-one conversations

Work Environment:

•    Position will work in an office and arena environment; the noise level is usually moderate, but can be loud
•    The environment is energetic and fast-paced
•    The work areas can become crowded with equipment and/or people