Event Ticketing Manager

Job Summary:

The Event Ticketing Manager is part of the team responsible for the administrative and technical duties related to the ticket management of concerts and family events held at the Amalie Arena, Yuengling Center, and Raymond James Stadium. The Event Ticketing Manager is also responsible for overseeing and directing Frontline ticket office staff on event nights. This position will ensure excellent, efficient, and professional ticketing and sales services for Amalie Arena, the Yuengling Center, and events at Raymond James Stadium.

Essential Duties & Responsibilities:

•    Setup of concerts, family, and non-hockey events on Ticketmaster’s Host and Archtics Systems
•    Work with Event Booking and Marketing on scaling and preshow setup
•    Work with show promoters on setup
•    Direct communication with various promoter and tour representatives
•    Prepare all settlement reports on event night
•    Work anywhere from 30-60 events annually (total subject to change)
•    Prepare daily sales reports and deposits
•    Process incoming promoter and internal requests for events and shows
•    Oversee all ticket delivery (mobile and will call) for events
•    Oversee the training and development of Event Ticketing Coordinators
•    Participate in organizational and department personal development activities
•    Perform other duties as assigned

Supervisory & Management Responsibilities:
•    Oversee the training and development of Event Ticketing Coordinators, including but not limited to regular coaching and one-on-one meetings
•    Stay abreast of industry standards & disseminate said information to Ticketing staff
 

Game/Event Responsibilities:

•    Work anywhere from 30-60 events annually (total subject to change)
•    Coordinate with on-site tour representative on reports, seat holds, artist tickets, etc.
•    Provide support to internal parties for relocation tickets (including during show with Guest Services)
•    Assist ticket sellers & supervisors with ticketing customer service inquiries & troubleshooting
•    Set up gate entry for event to ensure ease and accuracy in ticket scanning
•    Ensure floor seating is set up correctly (if applicable)
•    Provide ticketing reports at the end of the night for show settlement
•    Other duties as assigned
 

Qualifications:

•    3 – 5 years’ experience working in ticket operations
•    1-2 years of supervisory experience overseeing staff is required
•    Minimum 1 year Ticketmaster and Archtics experience required
•    Excellent customer service skills and organizational skills
•    Ability to appropriately handle confidential matters and information
•    Ability to work independently 
•    Strong attention to detail, excellent planning skills and ability to meet deadlines
•    Excellent written and verbal communication skills
•    Ability to build strong and collaborative relationships with their team and business partners
•    Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
•    Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
•    Ability and willingness to work at Amalie Arena, Yuengling Center, Raymond James Stadium, and other venues
•    Willingness to work a flexible schedule based on the changing priorities of the department